Our Local Support Team

We are here for you

Our local support teams are based throughout the country and offer expertise in HVAC and Case service and maintenance, warranty, performance parts, logistics and project management, research, innovation, and development.

Our customer-facing teams are experienced with a strong knowledge of our products and services. We share a rich history and experience in an industry that continues to grow, develop and establish trusted relationships with our customers.

We are dedicated to focusing on meeting customers’ needs by helping provide solutions to any challenges they may face.

The main functions:

  • We are responsive: we respond and communicate with all our customers within a respectful timeframe. We pride ourselves on promptly responding with quotes, revisions, orders, invoicing and general enquiries
  • We understand our customers: we make it our priority to understand our customer’s needs to better focus our expert service and ensure we deliver the best outcome. We continue to improve, innovate and proactively identify solutions best suited to you.
  • We are problem solvers: our team offers intuitive problem solving, meaning, we can anticipate what is required from our customers and go the extra mile to provide tailored solutions. We strive to provide excellent customer experience and continue to build long-standing relationships.